Refund policy
RETURN
ESS strives to provide our customers with superior assistance in regards to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30 day product guarantee. Within 30 days of delivery, ESS will refund the full amount, minus the cost of shipping on new, unopened items. You must obtain authorization before returning any product by contacting us by email at sales@Enterprise-Software-Solutions.com or phone 888-732-6521.
ESS will pay the return shipping for the incorrect or defective item in the event of a ESS shipping error. Customers shall expect to receive their refund within 2-4 weeks. This time frame estimate includes the shipping transit time back to our company location, an authorization check and your refund processing time. Refunds are only issued back in the form of the original method of payment. If a customer has received an incorrect or defective item due to an error on our part and would like to receive a replacement, ESS will pay the return shipping price for the incorrect item and ship the correct item out to the customer using upgraded shipping. All subscriptions require a 30 day notice of cancellation.
*Electronic delivery - ESS will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, ESS will refund the purchase price of the product to the original method of payment.
- Open License - ESS may charge a 15% restocking fee on Open License orders that have been submitted to distribution or fulfilled.
- Retail Licenses - ESS may charge a 15% restocking fee on retail orders that have been fulfilled.
- Anti-Virus - ESS may charge a 25% restocking fee on Anti-Virus orders that have been fulfilled.
- Microsoft Office 365 - Non-Refundable! We are unable to send these keys back to Microsoft so we are unfortunately not able to refund any Office 365 purchases. Requires a 30 day notice of cancellation.
To start a return, you can contact us at sales@Enterprise-Software-Solutions.com If your return is accepted, we will send you instructions on how and where to send your package.
You can always contact us for any return question at sales@Enterprise-Software-Solutions.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@Enterprise-Software-Solutions.com
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll automatically refund your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
All returns must be shipped at:
410 N. Scottsdale Rd. FL 10, Tempe, AZ 85086 - United States
You can always contact us for any return or refund questions at sales@Enterprise-Software-Solutions.com
Shipping
To return your product, you should mail your product, with RMA number and copy of the receipt, to:
410 N. Scottsdale Rd. FL 10, Tempe, AZ 85086 - United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You can always contact us for any return or refund sales@Enterprise-Software-Solutions.comquestion at
Call us: 888-732-6521
Hours: Mon-Fri 9 AM - 5 PM EST