01 / Understand your position
Review your licensing
Know what you own, which roles need it, and what to review before renewal. Compare your current plans and seat counts with how your people actually work.
Review my licensingMicrosoft 365 Licensing & Support | ESS
Microsoft 365 licensing + 24/7 support
Microsoft 365
Microsoft 365
that works
for your people.
Backed by 24/7 support.
Choose the right licenses, plan a migration, improve security and collaboration, and help your team work with confidence. ESS connects the platform to the people who depend on it.
Licensing. Migration. Security. Adoption. Support.
One connected Microsoft 365 plan
From the license
to the everyday work.
Get the foundation rightLicenses, identity, email, and files considered together.
Keep help within reachSupport coverage for the work you depend on.
Make the change usefulPractical training, adoption, and a path to Copilot.
Start with what you haveUnderstand your licenses and the work they support.
Plan what needs to changeConnect mail, files, access, security, and training.
Keep people workingMake ongoing support part of the plan.
Start with the workWhat do you need
What do you need
Microsoft 365 to do better?
Start with a licensing question, a planned change, or an everyday problem. ESS helps you connect the right services around it.
02 / Plan the change
Migrate or consolidate
Move email and files, bring tenants together, or improve an inherited environment. Plan around dependencies, pilot the change, and validate before handing it over.
Plan a migration
03 / Improve everyday work
Secure and connect your team
Bring sign-in, devices, Teams, and file sharing into one plan. Clarify access and ownership, then help people use the tools through practical training and adoption support.
Improve Microsoft 365
04 / Keep help within reach
Get 24/7 support
Get a clear route for Microsoft 365 issues after launch. Discuss help with sign-in, email, meetings, sharing, and administration, with coverage agreed around your environment.
Explore 24/7 support
Start with the right foundationA better fit.
A better fit.
A clearer license bill.
Tell us who needs what. ESS helps you compare plans, review your current licenses, and understand your options before you commit.
Business Basic
For teams whose everyday work happens in the browser and on mobile.
- Business email and cloud storage
- Web and mobile productivity apps
- A starting point for connected work
Business Standard
For teams that need the familiar desktop apps alongside their cloud services.
- Desktop, web, and mobile apps
- Business email and cloud storage
- Tools for documents and collaboration
Business Premium
For organizations that also need stronger security and device management.
- Business Standard capabilities
- Identity and threat protection
- Device and app management
More complex requirements?
Microsoft 365 Enterprise
Compare E3, E5, and other Enterprise options around your workforce, security, compliance, and AI requirements.
Discuss EnterpriseBusiness plans support up to 300 users. Teams availability and exact features depend on the SKU and market. Your ESS quote confirms current pricing, commitment, renewal terms, and any separately scoped support or Copilot services.
Support is part of the conversationMicrosoft 365 support.
Microsoft 365 support.
When work can’t wait.
A license gets you access. The right support helps your people keep working. Ask ESS about 24/7 coverage for your Microsoft 365 environment.
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Sign-in and email issues
A user can’t sign in, access a mailbox, or send and receive email. Discuss support for Entra access and Exchange Online issues that interrupt the working day.
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Meetings, Teams, and file sharing
Someone can’t join a meeting, find the right workspace, or share a document. Review help for Teams, SharePoint, and OneDrive access and collaboration issues.
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Administration and escalation
Clarify who handles license assignments, user changes, and service issues, and how a problem moves to the next owner when it needs deeper investigation.
Coverage, supported workloads, contact channels, response targets, and exclusions are confirmed in your ESS support agreement. Support is not automatically included with every license purchase.
From the foundation to useful AIGive Copilot
Give Copilot
a practical place to start.
Connect the license to the work. ESS helps you review readiness, choose a useful first workflow, and prepare the people who will use it—then build on what the pilot shows.
Explore ESS Copilot services
Example / Internal policy questions
01 / Get licensing and permissions rightCheck eligible licenses and make sure the approved policy source is current and accessible to the intended group.
02 / Choose one useful workflowStart with a small HR group finding policy answers and checking the source before responding.
03 / Train, review, and improvePractice with real questions, review answers, and agree when a person needs to take over before widening the rollout.
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01 / REVIEW
Show us where you are.
Share your current plan, user count, renewal timing, and the issues you want to solve.
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02 / RECOMMEND
See a practical recommendation.
Compare licensing options, support coverage, and any next steps for Copilot.
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03 / AGREE
Choose your next step.
Review the written quote and service scope before making a commitment.
A few useful answers
Before we talk.
Can ESS review the licenses we already have?
Yes. Share your current plans, approximate user count, and renewal dates. ESS can help identify what fits, what needs a closer look, and which options are worth discussing.
Is 24/7 support included with every plan?
Support coverage is agreed separately from the Microsoft license entitlement unless your ESS quote expressly bundles it. Ask us to confirm covered services, contact routes, response targets, and exclusions.
Do we need to buy Copilot now?
No. Start with the Microsoft 365 plan and support coverage your business needs. Copilot readiness, licensing, and training can be discussed when they fit your goals.
Will submitting the form change our licenses?
No. This is a request for a conversation. It does not place an order, transfer a subscription, change your tenant, or create a support contract.
Let’s find the right fitTell us what
Tell us what
your team needs.
Review your licenses, plan a move, improve collaboration, get support, or prepare for Copilot. Tell us where you are and what needs to work better.
- A conversation about your current setup
- Licensing, project, and support options to consider
- A written scope before any commitment